Shipping policy

Shipping Policy

Free tracked shipping on every order. Every order ships free to the United Kingdom, Europe, Canada, Australia, New Zealand and most other countries, with a tracking number sent by email as soon as your parcel leaves our facility.

Order processing

Orders are processed and shipped Monday to Friday, excluding weekends and public holidays. Orders are not shipped on the same day they are placed. Processing can take longer if the order details are incomplete or incorrect (for example an incomplete address or a payment issue).

Estimated delivery time

Estimated delivery is 12–20 business days from the date of your order, for all destinations:

  • United Kingdom: 12–20 business days
  • Europe (EU): 12–20 business days
  • Canada: 12–20 business days
  • Australia & New Zealand: 12–20 business days
  • United States and all other countries: 12–20 business days

Our products ship from our overseas fulfilment partner. Delivery times are estimates and can occasionally be longer because of customs clearance, weather, or peak holiday volume. For Christmas gifts we recommend ordering early.

Tracking

You will receive a tracking number by email once your order ships. Tracking can take a few days to show updates while the parcel is moving between international carriers. This is normal.

Our shipping guarantee

If your order takes longer than 20 business days to arrive, contact us and we will look into it right away. If your order has not arrived within 60 days, we will refund that item in full.

Customs, duties and taxes

Depending on your country, your order may be subject to import duties or taxes charged by your local customs office. These charges are set by your government and are the responsibility of the customer. We are not responsible for delays caused by customs clearance in the destination country.

Address changes

Please double-check your shipping address before placing your order. If you need to change it, contact us as soon as possible. Once an order is processing or has shipped, we cannot change the address. We are not responsible for parcels sent to an incorrect address entered at checkout. If a parcel is returned to us, we will offer a replacement or refund.

Refused or undeliverable parcels

If a parcel is refused by the customer, or cannot be delivered after the carrier's delivery attempts, we may not be able to issue a refund.

Contact us

If you have any questions about your order or delivery, contact us at support@christmashollow.com.